Refund & Returns
Refund, Cancellation & Subscription Policy
Last updated: 08/12/2026
At Anolvi, customer satisfaction is important to us. That’s why we offer a 90-day return policy on your first order.
90-Day Return Window
You may request a return within 90 days of receiving your first order.
How to Request a Return
To start a return, please contact us at:
Your return request must be approved by our support team before sending any product back.
Once approved, you will receive a return confirmation with instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping
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Customers are responsible for return shipping costs
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We recommend using a trackable shipping service
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Anolvi is not responsible for items lost or damaged during return shipping
Return Requirements
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Products must be shipped back within 90 days of delivery
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Returns must follow the instructions provided in your return confirmation
No additional conditions apply beyond the return shipping requirement and prior authorization.
Refund Processing
Once your return is received and processed:
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Your refund will be issued to the original payment method
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Processing times may vary depending on your payment provider
Shipping Fees
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Original shipping and handling charges are non-refundable
Unauthorized Returns
Items returned without prior authorization or outside the 90-day window may not be eligible for a refund.
Membership Club Subscriptions
Some ANOLVI order forms offer an optional Membership Club subscription. If you enrol, you are agreeing to a recurring charge that continues until you cancel.
When you enrol, you will see the exact amount and billing interval on the order form before you complete your purchase, and again in your order confirmation email. Billing intervals differ by product and pack size. Your order summary and confirmation email state the exact interval and amount for your plan.
Subscriptions renew automatically at the stated interval until cancelled. There is no minimum commitment and no cancellation fee.
Reminder Before Each Shipment
We send an email reminder before each renewal charge, stating the amount, the charge date, and how to cancel.
How to Cancel
You can cancel at any time, up to 2 business days before your next scheduled shipment, by any of these methods:
- Email: contact@anolvi.com
- Phone: +1 (307) 274-8947
Cancellation takes effect immediately for all future shipments. We will confirm your cancellation by email.
If a shipment has already been dispatched when you cancel, that shipment cannot be recalled.
The 90-Day Money-Back Guarantee applies to your first order only. Subscription renewal orders are not eligible for a refund once they have been processed or shipped. To avoid a renewal charge, cancel at least 2 business days before your next scheduled shipment; we email you a reminder before every renewal. Cancelling stops all future shipments.
Changing or Pausing Your Plan
Contact us using any method above to change your shipment frequency, change your quantity, update your payment method, or pause deliveries.
Price Changes
Your subscription price is locked at the rate shown when you enrolled. If we change the price of your plan, we will notify you by email at least 30 days before the change takes effect, and you may cancel before it applies.
Failed Payments
If a renewal payment is declined, we may retry the payment. We will email you if we cannot process it. Repeated failed payments may result in your subscription being paused or cancelled.
One-Time Orders
Orders placed as one-time purchases are charged once and are not enrolled in any recurring program.
Contact Us
For any questions regarding returns or refunds, please contact: